Hosting Terms and Conditions
Managed WordPress Hosting Services | Business Customers
| Service provider | Image Concepts (Yorkshire) Ltd (Company No. 08161985) |
| VAT registration | GB 153340047 |
| ICO registration | ZA525313 |
| Address | Royal House, 110 Station Parade, Harrogate, North Yorkshire, HG1 1EP |
| Contact | info@imageconcepts.co.uk | 01423 900590 |
| Version | 2.0 (issued April 2026) |
| Applies to | All business customers contracting for managed WordPress hosting services |
Please read these Terms carefully before using our services. By placing an order or activating a hosting plan, you agree to be bound by these Terms.
1. Introduction
1.1 Image Concepts (Yorkshire) Ltd (Company No. 08161985, VAT GB 153340047) (“we”, “us”, “our”) provides managed WordPress hosting services from our offices at Flexspace, Hartwith Way, Harrogate, HG3 2XA. These Terms and Conditions (“Terms”) govern the agreement between us and each business customer (“you”, “your”) for the provision of those services.
1.2 These Terms apply to all hosting plans and related services we offer, including shared hosting plans (Starter, Business, and Ecommerce) and dedicated hosting plans (Dedicated Standard and Dedicated High Performance). Where there is a difference between what applies to shared and dedicated plans, this is stated clearly.
1.3 By placing an order, activating a hosting plan, or continuing to use our services, you confirm that you have read, understood, and agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you confirm that you have authority to bind that entity.
1.4 These Terms, together with your Order Confirmation, our Data Processing Agreement, and our Acceptable Use Policy (each incorporated by reference), form the entire agreement between us for the provision of hosting services. In the event of conflict, the order of precedence is: (1) the Order Confirmation; (2) the Data Processing Agreement; (3) these Terms; (4) the Acceptable Use Policy.
1.5 These Terms apply to business customers only. We do not contract with individual consumers for hosting services.
2. Definitions
In these Terms, the following words and expressions have the meanings set out below.
| Term | Meaning |
| AUP | Our Acceptable Use Policy, published at www.imageconcepts.co.uk/acceptable-use-policy, as updated from time to time. |
| Charges | The fees payable by you for the Services, as set out in your Order Confirmation or as notified to you in accordance with clause 5. |
| Commencement Date | The date on which the Services are activated, as confirmed in your Order Confirmation. |
| Confidential Information | Any information disclosed by one party to the other that is designated as confidential or that a reasonable person would consider confidential given the nature of the information and the circumstances of disclosure. |
| Data Processing Agreement (DPA) | Our standard data processing agreement governing the processing of personal data in connection with the Services, published at www.imageconcepts.co.uk/data-processing-agreement. |
| Downtime | A period during which the Services are unavailable, calculated as set out in clause 7. Downtime excludes scheduled maintenance windows notified in accordance with clause 7.4. |
| Hosting Infrastructure | The third-party cloud infrastructure used to deliver the Services, currently comprising Cloudways (hosting management platform) and DigitalOcean (UK data centres). |
| Intellectual Property Rights | All patents, rights to inventions, copyright and related rights, moral rights, trade marks, trade names, domain names, rights in get-up, rights in goodwill, rights to sue for passing off, design rights, database rights, and all other intellectual property rights of any kind. |
| Minimum Term | The initial subscription period selected at the time of order: monthly or annual. |
| Order Confirmation | The written confirmation issued by us setting out the Services ordered, the applicable Charges, and the Commencement Date. |
| Services | The managed WordPress hosting services described in clause 3 and your Order Confirmation. |
| Service Credit | A reduction in Charges applied in accordance with clause 7 as a remedy for a failure to meet the applicable uptime commitment. |
| Your Content | All data, files, code, images, and other materials uploaded to or stored within your hosting environment. |
3. The Services
3.1 We will provide the hosting plan selected in your Order Confirmation from the Commencement Date for the duration of the Minimum Term and any subsequent renewal periods, subject to these Terms.
3.2 All hosting plans include the features described on our website at the time of your order. The key features of each plan tier are as follows:
| Feature | Starter | Business | Ecommerce | Dedicated |
| Application firewall (WAF) | ✓ | ✓ | ✓ | ✓ |
| Varnish Cache / OPcache / Memcached | ✓ | ✓ | ✓ | ✓ |
| Redis Object Cache | Add-on | ✓ | ✓ | ✓ |
| Staging environment | Add-on | ✓ | ✓ | ✓ |
| Daily backups (14-day retention) | Add-on | Add-on | Add-on | ✓ Included |
| WordPress updates | Add-on | Add-on | Add-on | ✓ Included |
| Support channel | Tickets | Tickets | Email, Tickets, Phone | Managed / Priority SLA |
| Uptime commitment | 99.9% | 99.9% | 99.9% | 99.95% |
3.3 We reserve the right to make changes to the features or technical specification of the Services where such changes are required by law, by our Hosting Infrastructure providers, or for security or operational reasons. We will give you reasonable prior notice of any such changes and will use reasonable endeavours to ensure they do not materially diminish the Services.
3.4 We provide the Services using third-party Hosting Infrastructure. We are responsible for managing our relationship with those infrastructure providers and for ensuring the Services meet the commitments in these Terms, but we are not liable for failures that are directly and solely attributable to infrastructure failures beyond our reasonable control (see clause 15).
3.5 All prices for the Services are exclusive of VAT unless otherwise stated. VAT will be added at the applicable rate.
4. Your Obligations
4.1 You must:
4.1.1 provide accurate and complete information when registering for the Services and keep that information up to date;
4.1.2 keep your account login credentials confidential and notify us immediately if you suspect any unauthorised access to your account;
4.1.3 be responsible for all activity that occurs under your account, whether carried out by you or by any third party;
4.1.4 comply at all times with our Acceptable Use Policy;
4.1.5 ensure that Your Content and the websites you host comply with all applicable laws and do not infringe the rights of any third party; and
4.1.6 comply with your obligations as a data controller under the Data Protection Act 2018 and UK GDPR in respect of personal data collected or processed through your hosted website.
4.2 You are responsible for the management and maintenance of your WordPress installation (including plugin and theme updates) unless you have purchased a WordPress updates add-on or a Dedicated plan on which updates are included.
4.3 You acknowledge that you are responsible for maintaining your own independent backup copy of Your Content, regardless of whether you have purchased a backup add-on. Our backup service (where included or purchased) is provided as an additional safeguard and does not replace your own backup obligations.
4.4 You must not resell, sub-license, or otherwise make the Services available to third parties without our prior written consent. Reseller arrangements are available on application.
5. Charges and Payment
5.1 The Charges for your hosting plan are set out in your Order Confirmation. All Charges are exclusive of VAT.
5.2 Annual plans are invoiced in advance at the start of each subscription year. Monthly plans are invoiced in advance at the start of each calendar month.
5.3 Payment is due within 14 days of the invoice date. We accept payment by credit or debit card (via Stripe), direct debit (via GoCardless), PayPal, or BACS bank transfer.
5.4 If payment is not received by the due date, we reserve the right to:
5.4.1 charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate, accruing daily from the due date until the date of actual payment, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998; and
5.4.2 suspend the Services on 5 days’ written notice if payment remains outstanding, without liability to you for any resulting loss or interruption.
5.5 We may increase our Charges at any time by giving you not less than 30 days’ written notice. Where you are on an annual plan and the price increase takes effect mid-term, the new price will apply from your next renewal date. If you do not wish to accept a price increase, you may terminate the Services on written notice before the increase takes effect; such termination will take effect on the date the increase would have applied, and you will receive a pro-rata refund of any Charges paid in advance.
5.6 All Charges paid in advance are non-refundable on cancellation, except as provided in clause 5.5 (price increase) or as expressly agreed in writing.
6. Term and Renewal
6.1 These Terms commence on the Commencement Date and continue for the Minimum Term selected in your Order Confirmation.
6.2 At the end of the Minimum Term, and at the end of each subsequent renewal period, the Services will automatically renew for an equivalent period unless either party gives written notice of non-renewal at least 14 days before the end of the then-current term.
6.3 Renewal is at the then-current Charges, subject to any price change notified under clause 5.5.
7. Service Levels and Uptime
7.1 We commit to the following monthly uptime targets for the Services:
| Plan | Monthly uptime commitment |
| Shared hosting (Starter, Business, Ecommerce) | 99.9% (equates to no more than ~8.7 hours Downtime per month) |
| Dedicated Standard and Dedicated High Performance | 99.95% (equates to no more than ~21.6 minutes Downtime per month) |
7.2 Uptime is calculated as follows: ((total minutes in the calendar month − total minutes of Downtime) ÷ total minutes in the calendar month) × 100.
7.3 The following are excluded from the calculation of Downtime and do not count against the uptime commitment:
7.3.1 scheduled maintenance windows notified in accordance with clause 7.4;
7.3.2 interruptions caused by your acts or omissions, including misconfiguration of your website, resource overuse, or violation of the AUP;
7.3.3 interruptions caused by third-party services outside our reasonable control, including domain registrars, third-party APIs, or your own internet connectivity; and
7.3.4 force majeure events as described in clause 15.
7.4 We carry out planned maintenance from time to time to update software, apply security patches, and improve system performance. We will give you not less than 48 hours’ advance notice of any scheduled maintenance that is expected to cause service interruption, by email to your registered account address. Emergency maintenance required to address an active security threat or critical system failure may be carried out with shorter or no notice.
7.5 If we fail to meet the applicable uptime commitment in any calendar month, you may claim a Service Credit calculated as follows:
| Actual monthly uptime achieved | Service Credit (% of that month’s Charges) |
| 99.0% – below the applicable commitment | 5% |
| 95.0% – 98.99% | 10% |
| 90.0% – 94.99% | 20% |
| Below 90.0% | 30% |
7.6 To claim a Service Credit, you must submit a written request to us within 10 business days of the end of the month in which the Downtime occurred, together with reasonable details of the outage. We will investigate and respond within 10 business days. Credits will be applied to your next invoice. Service Credits are your sole and exclusive remedy for failure to meet the uptime commitment and do not affect our obligations under clause 8 (security and backups).
7.7 Service Credits may not be applied so as to reduce any invoice to zero, and are not redeemable for cash.
8. Security and Backups
8.1 We implement and maintain appropriate technical and organisational security measures to protect the hosting environment. These measures include application-level firewalls, SSL/TLS encryption for all hosted websites, access controls, and DDoS protection at the network level. Full details are set out in Schedule 2 of our Data Processing Agreement.
8.2 Backups are provided as follows:
8.2.1 Dedicated Standard and Dedicated High Performance plans: daily automated backups are included as standard, with a 14-day retention period. Backup restoration is available on request via our support system.
8.2.2 Starter, Business, and Ecommerce plans: daily automated backups are available as a paid add-on. If you have not purchased the backup add-on, no automated backups are taken by us in respect of your hosting environment.
8.3 Where backups are provided (whether included or as an add-on), we do not guarantee that any particular backup will be available or restorable at any given time. Backups are provided on a reasonable efforts basis and do not replace your own backup obligations under clause 4.3.
8.4 You are responsible for the security of your WordPress installation, including ensuring that WordPress core, themes, and plugins are kept up to date. We are not liable for security vulnerabilities arising from outdated or insecure software within your website, unless you have purchased a WordPress updates add-on or a Dedicated plan on which updates are included.
8.5 We will notify you without undue delay if we become aware of a security incident that materially affects your hosted environment. We will co-operate with you in investigating and remediating any such incident.
9. Acceptable Use
9.1 Your use of the Services is subject at all times to our Acceptable Use Policy (AUP), which is incorporated into these Terms by reference and is available at www.imageconcepts.co.uk/acceptable-use-policy.
9.2 You must not use the Services for any purpose that is unlawful, harmful, abusive, or that may damage our reputation or the interests of other customers. Without limiting the AUP, you must not use the Services to host, transmit, or facilitate: illegal content; content that infringes third-party intellectual property rights; malware, viruses, or hacking tools; unsolicited bulk email (spam); or cryptocurrency mining operations.
9.3 We may suspend the Services immediately, without notice, if we reasonably believe that your use of the Services poses an immediate risk of harm to us, to other customers, or to third parties, or if your use is in material breach of the AUP. We will notify you of the suspension and the reasons for it as soon as practicable.
9.4 We may terminate the Services on 5 days’ written notice if a breach of the AUP is not remedied within that period following notification from us.
10. Intellectual Property
10.1 You retain all Intellectual Property Rights in Your Content. By using the Services, you grant us a non-exclusive, royalty-free licence to host, copy, transmit, and process Your Content solely to the extent necessary to provide the Services and to comply with our obligations under these Terms. We will not use Your Content for any other purpose.
10.2 We retain all Intellectual Property Rights in our systems, software, tools, processes, and documentation used to provide the Services. Nothing in these Terms transfers any ownership of our intellectual property to you.
10.3 You warrant that Your Content does not infringe the Intellectual Property Rights or any other rights of any third party, and you will indemnify us against any claims, losses, and costs arising from any such infringement.
11. Data Protection
11.1 Each party shall comply with its obligations under applicable data protection law, including UK GDPR and the Data Protection Act 2018.
11.2 Where we process personal data on your behalf in connection with the Services, we do so as a data processor and you are the data controller. Such processing is governed by our Data Processing Agreement, which is incorporated into these Terms and is available at www.imageconcepts.co.uk/dpa. You agree to the terms of the Data Processing Agreement by entering into these Terms.
11.3 You are responsible for ensuring that you have a lawful basis under UK GDPR to collect and process any personal data through your hosted website, and for providing appropriate privacy notices to the individuals whose data you collect.
12. Confidentiality
12.1 Each party agrees to keep the other’s Confidential Information confidential and not to disclose it to any third party without the prior written consent of the disclosing party, except as permitted by clause 12.2.
12.2 A party may disclose Confidential Information: (a) to its employees, contractors, and advisors who need to know it for the purpose of these Terms and who are bound by equivalent confidentiality obligations; or (b) as required by law, court order, or regulatory authority, provided that (where legally permitted) the receiving party gives the disclosing party prompt written notice.
12.3 Confidential Information does not include information that: (a) is or becomes publicly available other than through breach of this clause; (b) was already known to the receiving party at the time of disclosure; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is received from a third party entitled to disclose it.
12.4 This clause survives termination or expiry of these Terms for a period of three years.
13. Limitation of Liability
13.1 Nothing in these Terms limits or excludes either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited.
13.2 Subject to clause 13.1, our total aggregate liability to you in respect of all claims arising under or in connection with these Terms (whether in contract, tort including negligence, breach of statutory duty, or otherwise) in any 12-month period shall not exceed the total Charges paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
13.3 Subject to clause 13.1, neither party shall be liable to the other for any:
13.3.1 loss of profits, revenue, or anticipated savings;
13.3.2 loss of business, contracts, or opportunities;
13.3.3 loss of goodwill or reputation;
13.3.4 loss or corruption of data;
13.3.5 wasted management time or staff costs; or
13.3.6 any indirect or consequential loss,
in each case, howsoever caused, even if that party has been advised of the possibility of such loss or damage.
13.4 The parties agree that the limitations in clauses 13.2 and 13.3 are reasonable having regard to: the nature of the Services; the Charges payable; the fact that you are responsible for maintaining your own backup copies of Your Content; and the availability of insurance.
13.5 You acknowledge that our Charges reflect the allocation of risk in these Terms, and that we would not provide the Services on these terms without these limitations.
14. Termination
14.1 Either party may terminate these Terms on not less than 30 days’ written notice to the other, for any reason. Termination under this clause takes effect at the end of the notice period.
14.2 Either party may terminate these Terms immediately on written notice if the other party:
14.2.1 commits a material breach of these Terms and (where such breach is capable of remedy) fails to remedy it within 14 days of written notice requiring it to do so;
14.2.2 is the subject of an insolvency event, including (without limitation) going into administration, receivership, or liquidation, or making any arrangement with its creditors generally; or
14.2.3 ceases or threatens to cease to carry on business.
14.3 We may terminate these Terms immediately on written notice if:
14.3.1 you fail to pay any sum due under these Terms and that sum remains unpaid 5 days after written notice requiring payment; or
14.3.2 you commit a material or persistent breach of the AUP.
14.4 On termination or expiry of these Terms for any reason:
14.4.1 all licences granted under these Terms will terminate immediately;
14.4.2 you will lose access to your hosting environment. We recommend you take a full backup of Your Content before the termination date;
14.4.3 we will retain Your Content for 30 days following termination to allow you to request an export. After that period, we will securely delete Your Content in accordance with our Data Processing Agreement; and
14.4.4 any Charges accrued up to the termination date become immediately due and payable. Charges paid in advance for periods beyond the termination date are non-refundable except where termination is due to our material breach.
14.5 Clauses that by their nature should survive termination will do so, including clauses 10 (Intellectual Property), 12 (Confidentiality), 13 (Limitation of Liability), 16 (Governing Law), and any accrued payment obligations.
15. Force Majeure
15.1 Neither party shall be in breach of these Terms, nor liable for any delay in performing or failure to perform, any obligations under these Terms, if and to the extent that such delay or failure results from events, circumstances, or causes beyond that party’s reasonable control (“ForceMajeure Events”).
15.2 Force Majeure Events include: acts of God; flood, fire, earthquake, or other natural disasters; epidemic or pandemic; war, threat of or preparation for war, armed conflict, or terrorist attack; failure of public telecommunications networks; power failures; or failures of third-party infrastructure providers that are themselves due to events beyond their reasonable control.
15.3 The party affected by a Force Majeure Event shall: (a) notify the other party promptly in writing; (b) use reasonable endeavours to minimise the effect of the Force Majeure Event; and (c) resume performance as soon as reasonably practicable.
15.4 If a Force Majeure Event affecting our ability to deliver the Services continues for more than 30 consecutive days, either party may terminate the Services on 14 days’ written notice, and we will refund a pro-rata proportion of any Charges paid in advance for the affected period.
16. Amendments to These Terms
16.1 We may amend these Terms from time to time. We distinguish between material and non-material changes:
16.1.1 Material changes (including changes to Charges, the scope of the Services, the liability regime, or any right or obligation that could adversely affect you) will be notified to you by email at least 30 days before they take effect.
16.1.2 Non-material changes (including typographical corrections, clarifications, and changes required by law with immediate effect) may be made without prior notice and will be notified to you by updating these Terms on our website.
16.2 If you do not accept a material change notified under clause 16.1.1, you may terminate the Services on written notice before the change takes effect, and we will refund a pro-rata proportion of any Charges paid in advance for periods beyond the termination date.
16.3 Continuing to use the Services after a material change has taken effect constitutes acceptance of the amended Terms.
17. General
17.1 Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and shall be construed in accordance with the laws of England and Wales.
17.2 Jurisdiction. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute or claim arising out of or in connection with these Terms, their subject matter or formation.
17.3 Entire agreement. These Terms, together with the Order Confirmation, the Data Processing Agreement, and the Acceptable Use Policy, constitute the entire agreement between the parties in relation to the Services and supersede all prior representations, agreements, and understandings relating to the subject matter.
17.4 No reliance on representations. Each party acknowledges that it has not entered into these Terms in reliance on any representation or warranty not expressly set out in these Terms, save that nothing in this clause limits liability for fraudulent misrepresentation.
17.5 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.
17.6 Waiver. No failure or delay by either party to exercise any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach shall not be a waiver of any subsequent breach.
17.7 Notices. Notices under these Terms shall be in writing and sent by email or first class post to the addresses set out in these Terms (or such other address as a party notifies in writing). Email notices are effective on the date of transmission provided no delivery failure notification is received. Postal notices are effective two business days after posting.
17.8 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor to our business without your consent, provided we give you written notice.
17.9 Third party rights. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for any third party to enforce any term of these Terms.
17.10 Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
17.11 Complaints. If you have a complaint about the Services, please contact us in the first instance at info@imageconcepts.co.uk. We will acknowledge your complaint within five business days and provide a substantive response within 28 days.
Image Concepts (Yorkshire) Ltd | Company No. 08161985 | VAT: GB 153340047 | ICO: ZA525313